Orders & Payments

Q: Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 6 hours of placement. Please contact us immediately via email or WhatsApp.

Q: I didn’t receive an order confirmation email. What should I do?
Check your spam/junk folder first. If it’s not there, contact us with your name and payment proof.

Shipping & Delivery

Q: How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track it from your account dashboard.

Q: What if my package is delayed or lost?
While delays are rare, we're here to help. If your order hasn’t arrived within the expected time, please reach out to our support team for assistance.

Returns & Exchanges

Q: Do you offer reverse pickup for returns?
Yes, we arrange reverse pickups in most pincodes. If your location isn't serviceable, you may need to ship it yourself and share the receipt for reimbursement.

Q: Are there items that can’t be returned or exchanged?
Yes, items from clearance sales, customized products, and used garments are not eligible for returns or exchanges.

Product Queries

Q: Will the color of the product be exactly as shown in the photos?
We make every effort to display our products as accurately as possible, but slight color variations may occur due to lighting and screen settings.

Q: Are your garments hand-crafted or machine-made?
Ragavi blends traditional techniques with modern design. Many of our pieces involve hand embroidery or detailing, crafted by skilled artisans.

Sizing & Fit

Q: What if my size is out of stock?
You can sign up for a restock alert on the product page. We also recommend checking back soon as we frequently restock popular items.

Q: Do you offer customization or stitching services?
Not at the moment, but it’s something we are working on for future collections!

Brand & Sustainability

Q: What makes Ragavi unique?
We design timeless Indianwear that celebrates heritage with a modern touch, crafted with love and care in India.

Q: Is Ragavi sustainable or eco-conscious?
We prioritize ethical sourcing, small-batch production, and mindful packaging. We're committed to growing consciously.