Shipping Policy

Understanding Our Shipping Policy

We strive to provide a seamless and hassle-free shopping experience at Ragavi. Our policies and terms of use are designed to ensure a smooth purchase process. We kindly request you to review these policies carefully before making a purchase

At Ragavi, we understand the importance of delivering your products in a timely and secure manner. To ensure this, we have partnered with leading Indian and international shipping providers who handle your orders with utmost care for fast and safe delivery.

Shipping Charges for Delivery in India:
  • Standard shipping within India is free on all prepaid and Cash on Delivery (COD) orders.
  • Express shipping is available at an additional charge. Contact our team to confirm the charge and availability for your destination. Express shipping does not shorten the product's preparation or dispatch time.
  • There are no additional charges for Cash on Delivery orders.
  • A limited number of pin codes within India are eligible for Cash on Delivery.
Shipping Charges for Delivery Outside India:
  • Additional shipping fees are charged based on the weight of the total order parcel, calculated at the time of checkout.
  • Please note that many countries impose import duties, customs charges, and taxes on shipped items. These additional charges are the responsibility of the customer upon delivery.
  • We recommend checking your country's tax policies before placing an international order, as we do not offer returns or cancellations for such orders if customs charges are not paid or accepted by the customer.
Order Dispatch and Delivery:
  • All products dispatch in 7–10 working days, including preparation time.
  • Delivery takes place after dispatch. Transit time is additional and depends on your destination and chosen shipping service. Contact our team for a delivery estimate before ordering for a specific occasion.
  • Unforeseen circumstances on the logistics provider's end may cause occasional delays, but rest assured that our Customer Care team will closely monitor your order's progress.
  • You can track the status of your order from your My Account section on our website or contact our Customer Care team at care@ragavi.in for any order and dispatch-related queries.
  • Our delivery partners will make up to 3 delivery attempts. Please provide a complete and accurate shipping address, including the pin code/zip code and a valid mobile number, to facilitate faster delivery.
Payment Options:
  • We offer multiple payment options, including major debit and credit cards, net banking, recognized eWallets, and UPI, for orders within India.
  • Cash on Delivery is available for domestic orders with a maximum total order value of ₹15,000.
  • For orders outside India, we only accept prepaid payments through major Mastercard, American Express, and Visa cards, along with a recognized payment gateway such as PayPal.
Receiving Order Guidelines:
  • In case you receive a damaged, broken, or opened parcel, please record a video and take images of the packaging. Do not accept the order in such cases.
  • Email us the images, videos, and order number, and we will promptly assist you in resolving the issue and handling claims with the shipping agency.
Self-Collection:
  • If you prefer self-collection, please email us at care@ragavi.in with your order number upon order confirmation.
  • Orders should be collected within 2 working days of receiving the ready-for-collection confirmation, not the initial order confirmation.
  • If the order is not collected within 2 working days, we will ship it to the provided shipping address.
  • Self-collection is available once our team confirms that your order is ready.
Cancellation by the Team:
  • Please note that there may be instances where we are unable to accept or fulfil certain orders, and we reserve the right to cancel them at our discretion.
  • Reasons for cancellation may include limitations on available quantities, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud avoidance department.
  • Additional verification or information may be required before accepting an order.
  • If we cancel an order for which payment has been collected, a full refund will be issued to the original payment method within 5–7 working days, as set out in our cancellation policy.
  • By placing an order with Ragavi, you agree not to dispute any decision made by us and accept our final decision regarding cancellations.
Credit Note Usage:
  • If you receive a credit note, it will be sent to your registered email ID and can be used once on our official website within 6 months from the date of issue.