Refunds, Exchanges and Returns
At Ragavi, we strive to ensure that your shopping experience is hassle-free and enjoyable. Before making a purchase, we kindly request that you carefully review the following terms and conditions. By completing a purchase, you acknowledge, understand, and agree to abide by these terms and conditions.Please note our company policy does not allow refunds or returns on any sold products.
1. Eligibility for Exchanges, and Refunds:
- Products that are on sale, discounted, or purchased with a coupon or gift voucher are not eligible for returns, refunds, or exchanges. Please refer to the size chart provided for on-sale products.
- If you receive a damaged or incorrect product, please email us at firstname.lastname@example.org within 48 hours or 2 days of receiving the order. Include images of the packaging, product, tags, and your order number. Once we confirm the issue, please return the product to us, and upon receipt, we will send you a replacement.
2. Exceptions to Returns
- Made-to-order items are not eligible for exchanges or returns
- Sarees and Jewelry category items are not eligible for exchanges or return
- Sarees and Jewelry category items are not eligible for exchanges or return
RETURNS & EXCHANGES:
Please note our company policy does not allow refunds or returns on any sold products. However, exchanges for a different size are accepted, subject to certain conditions. The customer will be issued a gift card or store credits of the same value if the desired size is unavailable. Please follow these steps for exchanges:
1. Size Exchange Request:
- Within 48 hours or 2 working days of delivery, email us at email@example.com with your request for a size exchange. Include pictures and video proof of the product in the email.
- Once our team acknowledges your request during the next working day, you may proceed with the exchange process.
- Please note that we currently do not provide a reverse pickup facility. Therefore, you need to arrange the return shipment yourself.
- Obtain an acknowledgement receipt from the courier personnel, noting the number of products being dispatched, their signature, and mobile number. Ragavi will not be responsible for any lost shipments.
- The cost of return shipping is non-refundable and should be borne by the customer. We recommend using a traceable mail service.
- Ship the product back to the following address:
H-135, RIICO Industrial Area,
Behind Royal Enfield Showroom,
Jaipur, Rajasthan 302020
2. Additional Exchange Guidelines:
- Only unused, unworn, unwashed, undamaged products with intact labels and tags, in their original packaging, are eligible for exchange.
- Include your name, address, contact number, email, and order ID on the parcel, along with the requested size.
3. Partial Order Exchange:
- You can exchange eligible products within 48 hours of delivery. However, please note that certain items are non-returnable or non-exchangeable.
4. Size/ Fitting Issue:
- If the product does not fit, please request a size exchange within 48 hours of receiving the item. Our customer service team will assist you, subject to availability. If the requested size is unavailable, we will offer you Store Credits, Gift Cards, or Coupons to choose an alternative product.
5. Declined Exchange:
- Exchange/Return requests will not be accepted if the customer dislikes the material or colour of the dress. We encourage customers to thoroughly read the product description and view all available pictures before placing an order. Feel free to contact us for further product details if needed.
- Due to the manual processes involved in manufacturing our products, there may be variations in colour, finish, and overall appearance. Colours displayed on our website depend on your monitor's accuracy, and slight variations should be expected.
- Please note that there may be a 10-15% colour difference due to variations in screen resolution and camera lighting. Such differences do not qualify for an exchange or return.
- While we strive to display the colours of our products as accurately as possible, we cannot guarantee complete colour accuracy due to variations in computer monitors, tablets, and mobile devices.
- ● Exchanges/returns are not accepted for washed or worn products.
- Purchases from the SALE section are non-returnable, non-refundable, and non-exchangeable. The same applies to discounted items, products bought with coupons or gift vouchers.
INTERNATIONAL SHIPPING AND RETURNS:
We offer worldwide shipping at Ragavi. Please note the following details for international orders:
- Additional shipping fees are charged per kg and the total shipping charges depend on the weight of the total order parcel which is calculated at the time of checkout.
- Customs duties and taxes will be applied during delivery, based on the actual duties imposed by your country of delivery
- International orders are not eligible for returns, cancellations, or exchanges. For tracking, please contact us at firstname.lastname@example.org
- The estimated delivery time for international orders is 10-12 days.
- International credit cards are accepted for payment.
- Prepaid orders cannot be cancelled.
- Cash on Delivery orders can be cancelled within 24 hours of placing the order. Please contact us at 7272054054 or email@example.com to request a cancellation.
- The customer agrees to accept Ragavi's decision regarding cancellations and will not dispute it.
- Store Credits, Gift Cards, or Coupons will be issued via email for cancelled orders. These credits must be used in a single transaction within 60 days from the date of issuance.
CANCELLATION & EXCHANGE POLICY
- We strive to provide accurate and descriptive product listings for informed consumer choices. Before dispatching orders, we conduct quality checks to ensure your order's perfect condition.
- Jewellery items cannot be exchanged after delivery, except in rare cases where the item is defective.
- Detailed product descriptions are provided, including information on colour, fit, wash care, and other relevant details. Due to variations in display settings, colours, etc., we cannot accept exchange requests based on slight colour differences, fabric material, quality, etc.
- Ragavi only entertains exchange requests for orders placed through our official website, www.ragavi.in.
- Exchanges are currently not offered for orders from outside India.
- An exchange processing fee of INR 150 per product will be charged. Please provide a screenshot of the payment along with your exchange request.
- If you choose to send the exchange product directly to us, we will provide the shipping address. After dispatching the item(s), please share the AWB number, courier company name, and POD with us. Ensure that you use reputable courier agencies, as Ragavi will not be liable for any loss during transit for items shipped directly by the customer.
- Once payment is made and video/image proof is shared, our customer support team will arrange for reverse pickup through trusted courier services.
- After receiving the product in our warehouse, it will undergo a quality inspection. Once approved, the requested (new) size will be dispatched within 7-10 working days.
- Credit vouchers issued for exchanges are valid for 60 days.
- Order cancellations may occur at the discretion of Ragavi for various reasons, such as unavailability of fabrics/raw materials, incorrect product listings or pricing on the website, or payment-related or fraudulent practices issues identified by our analytics team. If a prepaid order is cancelled by Ragavi, a full refund will be issued to the customer's registered bank account, with notification sent to the customer's registered email address.
- Any cancellations made after placing a prepaid order will be subject to a 2-3% charge to cover payment gateway fees.
- For refunds on defective/damaged products, 3% and 2% of the order value will be deducted as gateway charges for prepaid and Cash on Delivery orders, respectively.