At Ragavi, we believe in building trust through transparency. Since each product is handcrafted with care and made in small batches, we follow a thoughtful and streamlined exchange policy. Please take a moment to review the guidelines below before placing your order.

Refunds or Returns

We do not offer refunds or returns on any products purchased on www.ragavi.in. This applies to all orders bought on sale, or with discount coupons.

Our pieces are part of a limited inventory model. Not offering returns helps us maintain quality, reduce waste, and keep our pricing fair.

Exchange Policy

We offer size exchanges within 48 hours of delivery. If the product doesn't fit, you may request an exchange for a different size, subject to availability.

Conditions for a Successful Exchange:

• The product must be unused, unwashed, and in original condition
• Tags, labels, and packaging must be intact
• Exchanges are only valid for size issues
• If your requested size is unavailable, store credit or a coupon of equivalent value will be provided

How to Request an Exchange:

1. Email care@ragavi.in within 48 hours of delivery
2. Include your order ID, and clear pictures and video proof of the product and packaging
3. Once approved, ship the product to our return address

Please note: We do not offer reverse pickups at this time. Customers are required to arrange the return shipment themselves.

Return Address for Exchanges:

Ragavi
H-135, RIICO Industrial Area
Behind Royal Enfield Showroom
Mansarovar, Jaipur, Rajasthan 302020

Include your name, contact details, order ID, and the desired size in the parcel.

Exchange Fee

A flat fee of ₹150 per product is applicable for processing exchanges. Please email us proof of payment along with your exchange request.

What Items Are Not Eligible for Exchange?

• Made-to-order products
• Sarees and jewelry
• Discounted products or purchases made using coupons
• Washed, worn, or used items
• Products reported after 48 hours of delivery

We recommend checking the size chart carefully and reading all product details before ordering. Slight variations in color, fabric texture, and finish are natural and not considered defects.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery by emailing care@ragavi.in. Include images of the packaging, product, and tags along with your order number.

After we verify the issue, we will ship you the correct item or issue store credit, as applicable.

International Orders

We offer international shipping on all eligible products. However, international orders are not eligible for:

• Returns
• Exchanges
• Cancellations

Shipping charges and applicable duties are calculated at checkout based on destination country. Estimated delivery time is 10–12 days. For order tracking or questions, email us at care@ragavi.in.

Order Cancellations

• Prepaid orders cannot be cancelled once placed
• Cash on Delivery (COD) orders can be cancelled within 24 hours by contacting our support team
• If we are required to cancel an order from our end due to stock issues or other factors, a full refund will be issued to your original payment method within 5–7 working days.

Store Credit and Coupons

If an exchange cannot be completed due to unavailability of the requested size, we will issue store credit or a coupon of equal value. Store credits are valid for 60 days and must be used in a single transaction.

Need Support?

For any queries related to refunds, returns, or exchanges, please contact our customer care team:

• Email: care@ragavi.in
• Phone: +91 72720 54054
• Hours: Monday to Saturday, 10 AM to 6 PM