Returns, Exchanges & Refunds Policy

Last Updated: November 2025

At Ragavi, we want you to love every piece you order. We understand that sometimes an item may not work out, and we're here to make the exchange process as smooth as possible. Please read our policy carefully before placing your order.

Exchange Policy

We offer exchanges within 2 days of delivery for items that don't fit or meet your expectations.

Eligibility Criteria for Exchanges

Your item must meet the following conditions to be eligible for exchange:

  • Timeframe: Request must be made within 2 days of delivery date
  • Condition: Product must be unused, unworn, and unwashed
  • Tags & Packaging: All original tags, labels, and packaging must be intact
  • Invoice: Original invoice must be included with the return

How to Request an Exchange

  1. Contact Us: Email us at rajethnicjpr@gmail.com or WhatsApp +91 72720 54054 within 7 days of delivery
  2. Provide Details: Include your order number, product name, reason for exchange, and clear photos of the item
  3. Approval: Our team will review your request within 48 working hours
  4. Return Shipment: Once approved, we'll arrange reverse pickup for your item

Exchange Options

You can exchange your item for:

  • A different size (subject to availability)
  • A different product of equal or greater value
  • Store credit valid for 6 months

Reverse Pickup Charges

To make exchanges more convenient, we offer reverse pickup service:

  • Kurta Sets & Sarees: ₹300 per item
  • Lehengas & Heavy Outfits: ₹500 per item
  • Multiple Items: Charges calculated based on items being returned

Free Reverse Pickup is provided in the following cases:

  • Product received is damaged
  • Wrong item/size shipped by us
  • Manufacturing defects or quality issues

Payment for Reverse Pickup

For regular exchanges (size/preference changes), the pickup charges can be paid via:

  • UPI
  • Net Banking
  • Debit/Credit Card

We'll share payment details once your exchange is approved. Pickup will be scheduled after payment confirmation.

Important: Unpacking Video Requirement

To ensure smooth processing of damage/defect claims, we strongly recommend recording an unboxing/unpacking video when you receive your order.

Why We Need Unpacking Videos

An unpacking video helps us:

  • Verify the condition of items upon delivery
  • Process claims faster (within 24-48 hours)
  • Protect both you and us from fraudulent claims
  • Identify courier handling issues

How to Record Your Unpacking Video

  1. Start Recording Before Opening: Begin the video before you break the seal or cut the package tape
  2. Show the Package: Film the outer packaging, shipping label, and any visible damage to the box
  3. Open Slowly: Open the package on camera, showing all inner packaging, protective materials, and the product
  4. Highlight Issues: If there's damage, a defect, or wrong item, show it clearly from multiple angles
  5. Show Tags: Film the product tags, size labels, and any other relevant details
  6. Keep It Short: A 1-2 minute video is sufficient

Note: For regular exchanges (size/preference changes), unpacking video is not required. It's only mandatory for damage, defect, or wrong item claims.

Without an unpacking video, we may not be able to process damage/defect claims, as it becomes difficult to verify whether the issue occurred before or after delivery.

Damaged, Defective, or Incorrect Items

We take quality seriously. If you receive a damaged, defective, or incorrect item:

  1. Report Immediately: Contact us at rajethnicjpr@gmail.com within 48 hours of delivery
  2. Provide Proof: Share:
    • Unpacking video showing the sealed package being opened and the issue being revealed
    • Clear photos of the damage, defect, or incorrect item
    • Photos of product tags and packaging
  3. Resolution: We'll offer:
    • Free replacement with the same item, OR
    • Exchange for any other product, OR
    • Full refund to original payment method

No charges apply for reverse pickup or replacement shipping in these cases.

What Qualifies as Damaged/Defective?

  • Torn fabric, broken stitching, or loose threads
  • Stains, discoloration, or printing defects
  • Missing components (dupatta, tassels, buttons, etc.)
  • Damage from transit (crushed embroidery, bent embellishments)

What is NOT Considered a Defect?

  • Slight variations in colour due to screen settings or photography lighting
  • Natural fabric characteristics (small slubs in cotton, texture variations in silk)
  • Handwork variations (slight differences in embroidery, which are natural in handcrafted items)
  • Minor loose threads that can be trimmed

Items Not Eligible for Exchange

The following items cannot be exchanged for hygiene and customization reasons:

  • Final Sale Items: Clearly marked as "Final Sale" or "Non-Exchangeable" on the product page
  • Discounted Products: Items purchased during promotional sales (discount > 30%)
  • Made-to-Order/Customized Items: Any alterations, stitching, or customization done as per customer request
  • Intimate Wear: Blouses, innerwear (if unsealed)
  • Jewellery: Unless defective or damaged upon receipt
  • Items Purchased with Coupon Codes: Products bought using special discount codes above 30%

These exclusions will be clearly mentioned on the product page at the time of purchase.

Refund Policy

When Are Refunds Provided?

We issue refunds only in the following situations:

  1. Order Cancellation by Us: If we're unable to fulfill your order due to stock unavailability or other reasons
  2. Damaged/Defective Product: If you choose a refund instead of replacement for a quality issue
  3. Incorrect Item Shipped: If we shipped the wrong product and you prefer a refund
  4. COD Order Cancellation: If you cancel your Cash on Delivery order within 24 hours of placement

Refund Processing Timeline

  • Prepaid Orders: Refund initiated within 5-7 working days of receiving the returned item
  • COD Orders: Refund issued to your bank account (please provide details via email)
  • Credit/Debit Cards: Amount credited to original payment method within 7-10 working days
  • UPI/Net Banking: Refund processed within 5-7 working days

Note: Bank processing times may vary; please contact your bank if you don't receive the refund within stated timeline.

Partial Refunds

If you return only some items from a multi-item order, we'll refund the proportionate amount after deducting any applicable shipping charges.

Order Cancellations

Prepaid Orders

  • Cannot be cancelled once order is confirmed and moved to processing
  • If we cancel from our end, full refund will be issued within 5-7 working days

Cash on Delivery (COD) Orders

  • Can be cancelled within 24 hours of order placement
  • No cancellation fee applies
  • Contact us immediately via email or WhatsApp to cancel

Important: Repeated COD cancellations may result in restriction of COD facility on your account.

Store Credit Policy

If you opt for store credit instead of an exchange or refund:

  • Validity: 6 months from the date of issue
  • Usage: Can be used across multiple purchases (no single-transaction restriction)
  • Combination: Can be combined with ongoing offers unless specifically excluded
  • Transferability: Store credit is non-transferable and linked to your account
  • Expiry: Unused credit expires after 6 months with no extension

Store credit codes will be sent to your registered email address.

International Orders

For customers outside India:

  • Exchange/Return Window: 15 days from delivery date
  • Return Shipping: Customer is responsible for return shipping costs
  • Customs & Duties: Any customs duties, taxes, or import fees are the customer's responsibility
  • Refunds: Issued in INR to original payment method; currency conversion rates may apply
  • Damaged/Incorrect Items: Return shipping costs will be reimbursed for our errors

We recommend purchasing international shipping insurance for returns. We are not responsible for items lost or damaged during return transit.

Return Shipping Instructions

What You Need to Do

  1. Pack Securely: Use original packaging or a sturdy box/envelope
  2. Include Invoice: Place the original invoice inside the package
  3. Documentation: Before sealing, take a photo/video showing the items, tags, and packaging as proof
  4. Courier Tracking: Use a tracked shipping method and share the tracking number with us
  5. Insurance: Consider insuring high-value returns (optional but recommended)

Return Address

Ragavi
H-135, Behind Royal Enfield Showroom
RIICO Industrial Area, Mansarovar, Jaipur, Rajasthan - 302018
India
Phone: +91 72720 54054

Important: We are not responsible for items lost or damaged during return transit if not sent via tracked/insured shipping.

Exchanges for Wrong Size Shipped by Us

If we shipped the wrong size:

  • Free Exchange: No charges for reverse pickup or new shipment
  • Priority Processing: Replacement dispatched within 48 hours of receiving the returned item
  • Expedited Shipping: Upgraded shipping at no extra cost

Please verify your order details carefully when placing the order to avoid sizing issues.

Frequently Asked Questions

Q: Can I exchange sale items?
A: Items purchased with discounts above 30% or marked as "Final Sale" cannot be exchanged. Regular sale items (under 30% discount) are eligible.

Q: What if my preferred size is out of stock?
A: You can choose store credit or exchange for a different style.

Q: How long does the exchange process take?
A: Once we receive your returned item and verify its condition, the replacement is dispatched within 3-5 working days. Total timeline: 10-15 days.

Q: Can I exchange a gift?
A: Yes, if the recipient has the original invoice and the item meets exchange criteria.

Q: Do you offer refunds for change of mind?
A: No, we only offer exchanges or store credit for preference changes. Refunds are only for quality issues or our errors.

Q: What if I miss the 7-day window?
A: Unfortunately, we cannot process exchanges after the 7-day period. Please contact us promptly upon receiving your order.

Q: Are alterations/stitching charges refundable?
A: No, any customization or alteration charges are non-refundable.

Dispute Resolution

If you're not satisfied with our resolution:

  1. Email us at rajethnicjpr@gmail.com with your concern and order details
  2. Our senior customer service team will review within 3-4 working days
  3. For unresolved issues, you may escalate to disputes@ragavi.in

We're committed to fair resolution and customer satisfaction.

Size Guide & Fit Recommendations

To avoid exchanges due to sizing issues, we strongly recommend:

  • Check our detailed Size Chart on each product page
  • Refer to both garment measurements and body measurements
  • Read customer reviews mentioning fit and sizing
  • Contact our customer care team for personalized sizing advice

Note: Measurements may have a tolerance of ±0.5 inches due to handcrafted nature of products.

Customer Rights & Legal Compliance

This policy is designed in accordance with:

  • Consumer Protection Act, 2019
  • E-Commerce Rules & Regulations
  • Information Technology Act, 2000

Your statutory rights as a consumer are not affected by this policy. For any legal concerns, you may contact the National Consumer Helpline.

Contact Us

For any questions regarding returns, exchanges, or refunds:

  • Email: rajethnicjpr@gmail.com
  • WhatsApp: +91 72720 54054
  • Phone: +91 72720 54054
  • Website: www.ragavi.in

Customer Service Hours: Monday to Saturday, 10:00 AM - 6:00 PM IST

We aim to respond to all queries within 24-48 hours.

Policy Updates

We reserve the right to update this policy. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically.

Thank you for shopping with Ragavi. We appreciate your trust in our handcrafted ethnic wear.